Terms & Conditions

1. Agreement and Scope of Services

These terms form the agreement between you (“the Client”) and Sagar
Samy Ltd, operating as Sagar Samy and its agency division AIlyGence
(“we”, “us”). By using this website, purchasing a package, or
engaging our services, you agree to these terms.

Our services include social media management, content creation,
marketing and content strategy, brand positioning, AI-assisted video
production, campaign direction, and advisory or workshop engagements.

Every engagement is defined by a written scope: a selected package,
a proposal, or an exchange of emails confirming what will be
delivered, by when, and for what fee. If the scope changes mid-way,
we agree the change and any fee adjustment in writing before
continuing.

2. Fees and Payment

Fees are as published on the pricing page or as agreed in writing,
in the currency stated at the time of agreement.

• Monthly retainers and fixed-price packages are invoiced in advance, and work begins once payment is received.
• Standard invoices are due within 14 calendar days of issuance.
• Late payments may accrue interest as permitted by applicable law, and we may pause work on overdue accounts until payment is settled.

Fees cover the agreed deliverables only. Third-party costs, such as
advertising spend on Meta, Google, or TikTok, stock licenses, or
platform subscriptions, are the Client’s responsibility unless we
agree otherwise in writing.

3. Intellectual Property

We keep this simple and fair:

• Your deliverables: once all fees are paid in full, full ownership of the final deliverables created specifically for you (posts, videos, strategy documents, brand assets) transfers to you.
• Our methods: we retain ownership of our pre-existing frameworks, templates, prompt libraries, and working methods used to produce the work.
• Portfolio use: unless you tell us in writing that a project is confidential, we may show non-sensitive examples of the work in our portfolio and case studies. We will never share your private business data.

4. Client Responsibilities

You warrant that any logos, photos, videos, copy, or other materials
you provide are owned by you or properly licensed for our use, and
that you have obtained any necessary permissions before sharing them.

Timely feedback keeps projects on schedule. If a project stalls
because we are waiting on your input, timelines shift accordingly,
and we will always tell you when that happens.

5. Revisions and Approval

Each deliverable includes reasonable revisions within the agreed
scope: adjustments to copy, visuals, or direction based on your
feedback. Revisions that amount to a new direction or new
deliverables are treated as a scope change and quoted separately.

Final approval is yours. Nothing goes public under your brand name
without your sign-off.

6. Honest Expectations

Marketing involves platforms we do not control. We work to a
professional standard and give you our honest assessment, but we
cannot guarantee specific follower counts, sales figures, or
algorithm behavior on Instagram, TikTok, LinkedIn, Google, or any
other platform.

Where AI-assisted production is used, outputs are reviewed and
refined by us before delivery, but you remain responsible for the
final factual and brand accuracy of anything published under your name.

7. Limitation of Liability

To the maximum extent permitted by law, our total liability for any
claim arising from an engagement is limited to the fees you paid us
for that engagement.

Neither party is liable for indirect or consequential losses, such as
lost profits or business interruption. Nothing in these terms limits
liability where the law does not allow it to be limited.

8. Confidentiality

We treat your business information, unpublished launches, and
campaign data as confidential and do not disclose them to third
parties except as necessary to deliver the work (for example, to a
platform where your content is published). This obligation survives
the end of the engagement.

9. Cancellation

Monthly retainers can be cancelled by either party with 30 days’
written notice by email. You pay for work delivered up to the end of
the notice period.

Fixed-price projects cancelled after work has begun are billed for
the milestones completed. Deposits for scheduled project work are
non-refundable once production has started, because the time is
already committed to you.

10. Governing Law and Disputes

These terms are governed by the laws of England and Wales. If a
dispute arises, we will first try to resolve it through good-faith
discussion for 30 days. If that fails, the courts of England and
Wales have jurisdiction.

11. Changes and Contact

We may update these terms from time to time; the current version will
always be posted on this page with its effective date. Continued use
of our services after changes are posted constitutes acceptance.

For questions about these terms: hello@sagarsamy.com,
or use the contact form.